Webcom Limited is committed to protecting your personal data and respecting your privacy. This policy explains how we collect, use, store and protect your personal information when you use caresupplies.com.
1. Who We Are
The data controller for caresupplies.com is Webcom Limited, Company Registration Number 17356286, registered in England and Wales. Our registered office is 2A Royal Street, Barnsley, South Yorkshire, S70 2ED. Contact us regarding data protection matters at cs@caresupplies.com or by post to our registered address.
2. What Data We Collect
We collect and process the following categories of personal data when you use caresupplies.com:
Identity and contact data: name, email address, telephone number, delivery and billing address.
Transaction data: details of products purchased, order history, payment confirmation references. We do not store full card details. Payment processing is handled securely by our payment provider.
Account data: username, password (stored in encrypted form), account preferences and order history where you have created an account.
Usage data: information about how you use our website, including pages visited, search queries, time spent on pages and referring sources, collected via cookies and analytics tools.
Communications data: records of correspondence between you and us, including enquiries submitted via our contact form.
3. How We Use Your Data
We use your personal data for the following purposes and on the following legal bases:
To fulfil your order: processing and delivering your order, managing returns and refunds, providing customer service. Legal basis: performance of a contract.
To manage your account: maintaining your account, order history and preferences. Legal basis: performance of a contract.
To comply with legal obligations: maintaining financial records, responding to legal requests. Legal basis: legal obligation.
To improve our service: analysing how our website is used to improve functionality and user experience. Legal basis: legitimate interests.
To send transactional communications: order confirmations, dispatch notifications, delivery updates. Legal basis: performance of a contract.
To send marketing communications: only where you have given explicit consent. You may withdraw consent at any time by contacting us or using the unsubscribe link in any marketing email.
4. How Long We Keep Your Data
We retain order and transaction data for seven years in accordance with HMRC requirements. Account data is retained for as long as your account is active and for a reasonable period thereafter. You may request deletion of your account and associated data at any time, subject to our legal obligations to retain certain records.
5. Who We Share Your Data With
We share your personal data only where necessary and only with the following categories of recipients:
Delivery and logistics partners: your name, address and contact details are shared with our carrier partners solely for the purpose of fulfilling your delivery.
Payment processors: payment data is handled by our payment processing provider under their own security and privacy standards. We do not receive or store your full card details.
IT and platform service providers: we use third party services for website hosting, analytics and email delivery. These providers process data on our behalf under data processing agreements.
We do not sell, rent or trade your personal data to any third party for marketing or commercial purposes.
6. Cookies
CareSupplies.com uses cookies to enable essential website functionality, remember your preferences and analyse website usage. Essential cookies are necessary for the operation of the website and cannot be disabled. Analytics and preference cookies require your consent. You can manage your cookie preferences at any time using the cookie settings on our website.
7. Your Rights
Under the UK General Data Protection Regulation and the Data Protection Act 2018, you have the following rights in relation to your personal data:
Right of access: you may request a copy of the personal data we hold about you.
Right to rectification: you may request correction of inaccurate or incomplete data.
Right to erasure: you may request deletion of your data in certain circumstances.
Right to restrict processing: you may request that we restrict how we use your data in certain circumstances.
Right to data portability: you may request a copy of your data in a structured, machine-readable format.
Right to object: you may object to processing based on legitimate interests or for direct marketing purposes.
To exercise any of these rights, contact us at cs@caresupplies.com. We will respond within one calendar month. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk if you believe we have not handled your data in accordance with applicable law.
8. Data Security
We take appropriate technical and organisational measures to protect your personal data against unauthorised access, disclosure, alteration or destruction. Our website uses SSL encryption for all data transmission. Access to personal data within our organisation is restricted to those who need it to perform their role.
9. International Transfers
We do not routinely transfer personal data outside the United Kingdom. Where any transfer outside the UK is necessary, we ensure appropriate safeguards are in place in accordance with UK data protection law.
10. Changes to This Policy
We may update this privacy policy from time to time. Material changes will be communicated to registered account holders. The current version of this policy is always available at caresupplies.com/privacy-gdpr.
Last updated: August 2026. Webcom Limited. Company No. 17356286.